DCS offers a range of services to its customers to help them realise the benefits of going mobile. When you’re considering a mobile solution for your business, the evaluation criteria must include both the technology and the people that you'll be working with.

 

Even when using the “best” technology, a poorly executed implementation or deficient end user support will result in a poorly adopted or even unusable solution.  With a significant sum invested in the technology, it only makes sense to ensure the maximum ROI by working with a partner with the proven experience and expertise across the entire services delivery cycle - and the deep understanding of all areas of mobile solutions.

 

With DCS you have a proven partner that can help you get the most from your mobile solution through comprehensive, expert services.

 

Please contact us about any of the services we offer if you would like to discuss the options or find out more.

 

DCS’s experienced team of service professionals provides unparalled insight and analysis to guide, advise and assist with developing your mobility strategy including process analysis, requirements definition, solution design, proof of concepts and business case justification.

 

Whatever the size of your organistaion or maturity level of your adoption of mobile working, our skilled consultants will work with you every step of the way to ensure each project or initiative is completed efficiently and delivers maximum return on investment.

 

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Business Analysis and Consultancy

The accumulation of our best practices has led to the creation of the DCS Implementation Methodology, a flexible and adaptable approach to managing the implementation of mobile solutions across a variety of technical and business environments.

 

Our highly knowledgeable and trained technical consultants can provide independent consultation on any mobile solution related problems from mobile hardware, communications through to device management and security.

 

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Implementation and Technical Support

 

Software Support and Helpdesk

Every customers needs are different from the software or hardware they require to how the solution will work in operation and their specific support requirements. DCS customer service provides a single point of contact and dedicated team for all your support needs to enhance utilisation, lower cost of ownership, and ensure a superior user experience across the board.

 

Our bespoke Software Support Service provides customers the ability to transfer support of any bespoke software solution in cases where the exsiting supplier is no longer suitable to carry on the required level of support.

 

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Managed Service / SaaS (Software as a Service)

A key driver for DCS is to make mobile solutions affordable and accessible no matter the size of your business. This is why DCS provide myMAp as a service so you don't require any additional resource or infrastructure to manage. Simply improve your business with myMAp deployed in the cloud giving you all the benefits of a mobile solution with none of the day to day hassle or expense of managing the system.

 

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Training Programmes

The DCS Training Program has been developed to provide targeted training for specific groups of users from developers, administration to supervisors the target is to provide the in-depth knowledge required to successfully implement, support and use our mobile solutions.

 

In addition DCS provides field based training on any aspect of Mobile Working from mobile hardware best practices, Mobile Device Management (such as MobiControl from SOTI), Data Integration (such as Centerprise from Astera Software), Reporting and Analysis to VPN solutions (such as MobilityXE from Netmotion or Cisco AnyConnect). If you are considering a mobile working solution deployment but do not have the resource to train all the mobile workers then DCS can provide the resource required.

 

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Bespoke Software Design and Development

Unable to find the solution that fits your unique requirements? Don’t have the resource or expertise to complete the development in house then DCS bespoke software development services will do all the hard work for you. From understanding and defining business requirements through to delivering a full tested and approved software solution DCS believe bespoke Software development should be a “no surprises” process.

 

The Agile Process Methodology we follow provides a controlled, iterative development and prototyping process ensuring a smooth, streamlined development processes with the end result being a software solution that exceeds expectation and is delivered on time and budget.

 

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Staging and Provisioning

Our provisioning and staging service saves time and effort whilst reducing business costs. Our technical specialists will set your product configuration, and provide testing and shipment of your equipment. Staging Services will move your product order to your final designated destination as quickly and seamlessly as possible.

 

Our Customer Support team is available to assist in every step of the staging process and covers all aspects of mobile solutions from hardware, software to user specific documentation.

 

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Managed Service / SaaS

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